Frequently Asked Questions
Find answers to common questions about our products and services
- How can I contact support?
You can contact our team directly via Telegram for personalized assistance and support.
- Do you have a community or support channel?
Yes. We provide direct support through Telegram, where our team assists with questions, ordering, and documentation.
- What is the purity level of your peptides?
Most products meet or exceed 99% purity based on third-party testing results.
- How do you ensure quality?
Each product undergoes third-party analytical testing to confirm identity, purity, and consistency before release.
- Do you provide Certificates of Analysis (COAs)?
Yes. Certificates of Analysis are available for products and can be provided upon request.
- Are these pharmaceutical grade?
Our peptides are manufactured to high purity standards for research use and undergo third-party testing to verify quality.
- How should the peptides be stored?
Lyophilized peptides should be stored in a cool, dry place. Storage guidelines may vary by compound and will be provided when applicable.
- What form are the peptides in?
All peptides are supplied in lyophilized (freeze-dried) powder form unless otherwise specified.
- How do I track my order?
Tracking details are provided once your order has shipped. You will receive tracking information directly from our team.
- Do you ship internationally?
Yes. We ship to most international destinations. Shipping times and customs handling vary by country.
- What is the shipping cost?
Shipping costs are $20 for domestic U.S. orders and $40 for international orders.
- How long does shipping take?
Domestic U.S. orders typically ship within 3-5 business days. International delivery times may vary depending on destination and customs processing.
- Do you accept PayPal or third-party wallets?
At this time, we do not accept PayPal or similar third-party wallet services.
- Is payment required upfront?
Yes. Payment is required before an order is processed and shipped.
- What payment methods do you accept?
We accept secure card payments for U.S. domestic orders and cryptocurrency payments for international orders. Accepted cryptocurrencies include USDC, USDT, BTC, and ETH.
- Can I order multiple peptides in one order?
Yes. You may combine multiple products into a single order to streamline shipping and processing.
- What is the minimum order quantity?
There is no strict minimum order quantity. Most products are available starting from a single vial, depending on availability.
- How do I place an order?
Orders are placed by contacting our team directly via Telegram. A verified representative will guide you through product selection, availability, payment, and shipping.
